1Overview
These Terms govern your use of createix.io and any Createix courses, downloads, templates, or digital products you purchase or access through the site. Createix is an online video advertising education business that publishes free resources, paid courses, and supporting materials.
By visiting createix.io, signing up for an account, or making a purchase, you agree to these Terms. If you do not agree, please do not use the site.
These Terms work alongside our Privacy Policy, which explains how we handle personal information.
We may update these Terms from time to time to reflect changes to our services or the law. If we make a material change, we will, where appropriate, notify active customers by email. Continuing to use Createix after an update means you accept the revised Terms.
2License
When you purchase a Createix course or download a Createix template, we grant you a limited, non-exclusive, non-transferable license to use the materials for your own personal use or for use inside your own business or freelance work.
This means you can: watch the course videos, read the PDFs, and apply what you learn to your own video ads. You can also use the templates we provide to create video ads for yourself, your employer, or your clients.
What you cannot do: share your login credentials or course access with anyone else (each purchase is for a single user); resell, sublicense, or redistribute any Createix course, template, video, or PDF, including uploading our content to other platforms, sharing it in private groups, or repackaging it as part of your own product; or use our trademarks, logo, or brand name in a way that suggests endorsement or partnership without our written permission.
All Createix course content, templates, videos, PDFs, written material, and the createix.io website remain our intellectual property. The license we grant gives you the right to use the materials, not to own them.
If you breach these license terms, we may suspend or terminate your account and remove access to the materials.
3Payments
All prices on createix.io are listed in United States Dollars (USD). Your bank or card issuer may convert the charge to your local currency at the prevailing exchange rate, and any conversion fees are your responsibility.
Payments are processed by Stripe. We accept major credit and debit cards including Visa, Mastercard, American Express, and Discover.
Depending on your country, applicable sales tax or VAT may be added to the listed price at checkout.
We may change our prices at any time. Any change applies only to new purchases. If you have already purchased a course at a particular price, you keep that purchase at the price you paid.
Refunds are available under the terms of our Refund Policy. If you have a concern about a recent charge, please contact us at contact@createix.io before initiating a chargeback. Unresolved chargebacks may result in account suspension and loss of course access.
4Access
When we describe a course as offering lifetime access, we mean access for as long as Createix continues to host the course and your account remains in good standing. We do not place an expiration date on your purchase, and you can return to the material as often as you like.
To safeguard your purchase, we recommend downloading any PDFs, templates, and bonus materials soon after you buy. Downloaded files remain yours to use under the license terms above, regardless of what happens to the online course platform.
We update our courses from time to time to keep the material current. Existing buyers receive these updates at no additional cost.
We do our best to keep the site and courses online and accessible, but we cannot guarantee uninterrupted availability. Brief outages may occur for maintenance, platform issues, or events outside our control.
If we ever need to retire a course permanently, we will give existing buyers reasonable advance notice and make the downloadable materials available before access ends.
5Support
If you need help with your account, your purchase, or the course content, reach us at info@createix.io. You can also use the contact form on our Contact Us page.
We aim to respond within two business days. Messages received over weekends or public holidays may take longer.
We welcome feedback, bug reports, and accessibility concerns through the same channels.
1What we collect
We collect the following information when you interact with Createix:
Information you give us directly: your name, email address, optional phone number, billing details, any message you send us via a contact form or email, and your answers if you take our assessment quiz. When you purchase a course, you also create an account with login credentials.
Information we collect automatically: device type, operating system, the pages you visit on our site, the time and date of your visit, and the referring website that sent you to us. This data is logged by our hosting providers (Cloudflare for our website, and Systeme.io for checkout, email and our courses) for security, troubleshooting, and basic site performance.
Course activity: when you are enrolled in a course, we record which lessons you have viewed and your progress through the course material. This lets you pick up where you left off.
Payment information: payments are processed by Stripe. We never see or store your full card number, CVC, or expiry. We receive only a confirmation that the payment succeeded and the amount.
2Why we collect it
We collect personal information only for purposes that are necessary to run Createix:
To deliver the products and services you have purchased. This includes giving you account access, sending course content, processing your payment, and providing customer support.
To send you the emails you have opted in to. These include the newsletter (if you subscribed), course updates, and important notices about your account.
To respond to your enquiries when you contact us through any form or email address on the site.
To improve Createix. We look at aggregate usage data, like which courses are most viewed or which pages cause confusion, so we can make the product better.
To meet our legal and tax obligations. This includes keeping financial records for as long as applicable laws require and complying with any lawful request from authorities.
The lawful bases we rely on for processing your data are: performing the contract you have entered into with us (delivering what you paid for), our legitimate interests (improving the service, security, customer support), legal obligation (tax and accounting records), and your consent (where you have opted in to marketing emails).
3Sharing
We do not sell, rent, or trade your personal information. Ever.
We share data only with service providers who help us run the business. These providers act on our instructions and are not permitted to use your data for their own purposes:
Systeme.io: our checkout, email delivery, and course platform. Systeme.io stores your account, your course enrollments, your email subscription status, and the content of our emails to you.
Cloudflare: our website host. Cloudflare processes technical information, like your IP address and device type, to deliver our website quickly and keep it secure.
Stripe: our payment processor. Stripe receives the payment information you enter at checkout and is responsible for handling card transactions securely.
Because Createix operates globally and our service providers are based in various countries, your data may be transferred to and stored outside the country where you live. These providers maintain industry-standard safeguards to protect your data during and after these transfers.
We may also disclose your information if we are legally required to do so by a valid court order, subpoena, or government request, or if disclosure is necessary to protect our rights, your safety, or the safety of others.
If Createix is ever sold, merged, or restructured, your data may be transferred to the new owner, who will be bound by the same privacy commitments described in this policy.
4Cookies
We use cookies to make Createix work properly, not to track you across the internet.
Essential cookies: these are required for the site to function. They keep you logged in, remember the contents of your cart during checkout, and store your language preference.
Functional cookies: these remember your preferences, such as which lesson you most recently viewed in a course, so you can resume where you left off.
We do not currently use third-party advertising or marketing cookies. If we add them in the future, we will update this policy first and ask for your consent where the law requires it.
5Your rights
You have rights over the personal information we hold about you. The exact rights available to you may vary depending on your country of residence, but the following rights apply to all Createix customers wherever you live:
You can request a copy of the personal information we hold about you.
You can ask us to correct any information that is inaccurate or out of date.
You can unsubscribe from our marketing emails at any time using the unsubscribe link in any email we send, or by emailing us directly.
You can request that we delete your account and personal information, subject to any records we are required to keep for legal or tax compliance.
Email us at info@createix.io with the details of your request. We will respond within 14 days.
1Refund window
We offer a 14-day refund period on every paid Createix course, commencing on the date of purchase.
This refund period applies to all paid purchases, regardless of the price paid. It applies equally to standard pricing ($19 for Five Video Ad Formats That Sell and $197 for The Video Advertising Formula), to the $7 assessment price for Five Video Ad Formats That Sell, and to the $97 founding price for The Video Advertising Formula.
Within the 14-day period, no reason is required in order to request a refund. If you determine that the course does not meet your needs, you may submit a refund request and we will process it accordingly.
Where you have purchased more than one course, each course is subject to its own 14-day refund period, commencing on its individual purchase date.
This refund policy is in addition to your rights under the Australian Consumer Law and the consumer laws where you live, and it does not limit them.
2How to request
To request a refund, visit the Contact Us page on our website. Alternatively, you may submit your request by email to info@createix.io, providing the same details so that we can identify your purchase.
Upon receipt of your request, we will issue a confirmation and proceed to process the refund. Please check your inbox and/or spam folder for our confirmation.
3Digital products
All Createix courses, templates, and downloads are digital products. As digital content cannot be returned in the same manner as a physical product, our refund policy is founded on customer trust.
A refund may be requested within the 14-day refund period regardless of the extent to which the course has been viewed or the volume of materials downloaded. We do not require proof of non-use, and we will not reverse your progress.
Upon approval of a refund, your access to the course is removed. Files that you have previously downloaded to a personal device will remain on that device; however, the license to use those files under our Terms and Conditions terminates upon refund.
4Chargebacks
If you have a concern regarding a charge from Createix, please contact us directly before initiating a chargeback. Our 14-day refund requires no explanation, and is typically resolved more quickly than a bank chargeback.
Chargebacks incur additional fees and may affect our ability to continue accepting payments. We therefore ask that you provide us with the opportunity to resolve any issue directly. In the majority of cases, the appropriate remedy is a refund, which we can process within a small number of business days.
Where a chargeback is filed without prior contact, we reserve the right to dispute the chargeback with evidence of your purchase, account creation, and course access. We exercise this right only where a chargeback is clearly not a legitimate dispute.
Where a chargeback is initiated against your purchase, your Createix account will be suspended and your course access removed for the duration of the dispute investigation.
5Processing time
Once we have approved your refund, we process it through Stripe, our payment processor, typically within one business day. The refund is returned to the original card or payment method used at checkout.
The time required for the refund to appear in your account is determined by your bank or card issuer. Most refunds are credited within 5 to 10 business days. In some cases, processing may take up to two weeks.
Refunds are issued in the same currency as the original charge (USD). Where your bank converted local currency to USD at the time of purchase, the refunded amount in local currency may differ from the original charge as a result of exchange rate variation between the purchase and refund dates.
If 14 business days have elapsed without the refund appearing in your account, please email info@createix.io and we will investigate.
